Welcome To Live Chat
9:52:38 PM
Gayathri N
Hi Matthew, I apologize for the wait time. My name is Gayathri, how are you today?
9:52:49 PM
Matthew Jensen
Good, thank you.
9:53:56 PM
Gayathri N
In order to assist you further, please provide the last 4 characters of the Main account password to authenticate you as the owner of the account.
9:54:53 PM
Matthew Jensen
Ok, one sec.
9:55:30 PM
Matthew Jensen
L2um
9:58:46 PM
Gayathri N
Thank you for validating.
9:59:03 PM
Matthew Jensen
No problem.
10:02:39 PM
Gayathri N
Yes, I am checking that now.
10:02:51 PM
Matthew Jensen
Ok, thank you.
10:07:24 PM
Gayathri N
I see that your account was expired on 22 December, 2016. And you have renewed it on 10 January, 2017. As you ahve paid for one month the renewal period is considered from December 22, 2016 to January 22, 2017. So you will have to renew that now again.
10:07:37 PM
Matthew Jensen
No.
10:07:57 PM
Matthew Jensen
I was not told that my paying for 1 month of hosting would only cover 13 days. Sorry.
10:08:27 PM
Matthew Jensen
You will have to honour what I paid money for, and moving forward, you will have to make that clear for others for the future.
10:11:06 PM
Gayathri N
Matthew, that is a system generated tasks. So we can do nothing for that. The date is considered from the day of expiration.
10:12:46 PM
Matthew Jensen
Ok, well, I paid for 30 days of hosting and I didn’t get that. Sorry that your “system generated tasks” (?) line isn’t going to work for me. I just need you to give me what I paid for and then I will have what I paid for and then there is no problem. I paid for 30 days of hosting. I did not get that. You’ve just confirmed that.
10:16:36 PM
Matthew Jensen
Let me put it another way, so that you and your company CLEARLY understand me: IF you had been clear that I was only going to get 13 days for my $17.98 USD ($24.46 CAD) I would NEVER EVER have proceeded with it. That is a PREPOSTEROUS amount to pay for less than two weeks of hosting.
10:21:51 PM
Gayathri N
Mathew, please try to understand as it is a system generated task we can do nothing for that. You had paid for 30 days and the system considers the 30 days from the day of expiration.
10:22:54 PM
Matthew Jensen
Thank you. I will be disputing the charge with PayPal as this is fraud.
10:27:22 PM
Gayathri N
Mathew, this not fraud.
10:28:03 PM
Gayathri N
*Mathew, this is not fraud.
10:28:36 PM
Gayathri N
You were sent with many notifications regarding the expiration. You should have renewed it on time.
10:30:29 PM
Matthew Jensen
Can you prove that you told me that I would be paying FULL PRICE for a FULL MONTH of hosting, but that I would only actually get less than 13 days? No. The reason you can’t prove it is because you didn’t indicate that. IF you had told me that is all I would get for my money, I would not have spent that money. You didn’t even TRY to let me know that. If you know this information NOW so quickly, and are so assured of it, I can only assume that you knew this information when I asked for a 30 day hosting plan and you didn’t say ANYTHING to advise me that I wouldn’t get everything I paid for.
10:31:51 PM
Matthew Jensen
Thank you for your time. I have submitted my claim through PayPal Seller Protection.
10:35:22 PM
Gayathri N
If you have any issue regarding it then you can send the issue to feedback@bluehost.com .
10:38:38 PM
Matthew Jensen
No, thank you. I will just go through the channel that will actually help me and not fight over $17.
10:45:35 PM
Gayathri N
I apologize for the issue that you are having.
10:45:52 PM
Gayathri N
Let me confirm this issue with my supervisor.
10:53:03 PM
Gayathri N
Matthew, I apologize for the confusion.
10:53:58 PM
Gayathri N
Yes, that the system had considered the renewal period as I had said you previously. But the last thing what we can do for this issue is that billing specialists can sort out your issue.
10:54:31 PM
Gayathri N
So can you please contact us back when the billing specialists are available?
10:59:33 PM
Gayathri N
Matthew, did you receive my last message?
11:04:00 PM
Gayathri N
This chat will close automatically if there is no activity in 3 minutes.
11:07:18 PM
Gayathri N
I am sorry, it appears that we may have been disconnected. I am going to close this chat, feel free to chat with us again.
11:07:04 PM
System
This chat session has ended.