In our continued promise to be completely open and transparent, please note that as of December 12, 2014 we will require pre-payment or credit on account for all services requested prior to completing any work requests, domain registrations/renewals, or hosting renewals, etc..
Existing accounts with an outstanding balance will have until January 12, 2015 to pay their outstanding balance in full or will risk interruption of email, website, and/or other services until such time as the outstanding balance has been paid in full.
It is an unfortunate position to be in, however, we are simply not able to carry or otherwise extend credit to anyone for any period of time and unfortunately we have been forced to do so on just too many occasions. This has not only been to our own detriment but to the detriment of regularly paying customers as well. Service remains our number one priority so when we are not able to provide the absolute best service it can be a little disheartening.
We do sincerely apologize for any inconvenience that this may cause, however, we look forward to being able to spend more time producing awesome, creative work, and less time chasing people for outstanding balances moving forward.
All-in-all this should be a win-win for everyone.
Thank you for your understanding, and if you have any questions at all, please remember, you can contact us anytime, and we will often respond within mere minutes!
Best to you all!